At Architect Publishing, every project is built with strategy, creative direction, professional development, and time-intensive service. This Refund Policy explains how payments, cancellations, refunds, and service credits are handled.
Due to the custom nature of publishing, creative development, consulting, strategy, design, and author support services, all payments made to Architect Publishing are generally non-refundable once work has begun, access has been granted, materials have been delivered, or project resources have been allocated.
This includes deposits, setup fees, strategy fees, consulting fees, publishing package payments, author development payments, design fees, writing support fees, and other service-related payments.
Deposits and retainers are used to reserve production time, begin planning, assign resources, review materials, schedule team availability, and prepare the project for development.
For this reason, deposits and retainers are non-refundable unless Architect Publishing is unable to begin the project or deliver the agreed-upon service due to circumstances within our control.
Publishing services often involve custom strategy, creative planning, research, editorial review, author consultation, design direction, file preparation, marketing preparation, and intellectual work created specifically for the client.
Once any portion of a service package has started, the payment is not eligible for a cash refund. Architect Publishing may, at its discretion, offer a partial service credit, project adjustment, or revised delivery plan if appropriate.
Digital products, downloadable resources, templates, guides, training materials, worksheets, checklists, video trainings, online courses, and similar digital assets are non-refundable once access has been granted or the product has been delivered.
If you experience a technical issue accessing a digital product, please contact us so we can help resolve the access issue.
Paid strategy sessions, consultations, author planning calls, publishing reviews, and coaching sessions are non-refundable once scheduled time has been reserved or the session has been completed.
If you need to reschedule, please provide reasonable notice before the scheduled session. Missed appointments, late cancellations, or no-shows may not be eligible for rescheduling or credit.
If a client enters into a payment plan, the client remains responsible for completing all agreed-upon payments unless otherwise approved in writing by Architect Publishing.
Work may be paused, delayed, or withheld if scheduled payments are missed, declined, disputed, or not completed. Completed payments are not automatically refundable simply because a payment plan is canceled or the client chooses not to continue.
Architect Publishing is not responsible for delays caused by missing client materials, incomplete intake forms, delayed feedback, missed meetings, lack of approvals, or changes in project direction after work has begun.
If a project is delayed by the client, payments made remain applied to the project. Architect Publishing may revise timelines, pause production, or require a restart fee depending on the length and nature of the delay.
We ask all clients to contact Architect Publishing directly before initiating a chargeback or payment dispute. Most concerns can be addressed through communication, clarification, project review, or a revised delivery plan.
If a chargeback or dispute is filed, Architect Publishing reserves the right to pause all active services, revoke access to digital materials, withhold deliverables, and provide documentation of work completed, communications, agreements, and payment terms to the payment processor.
Although payments are generally non-refundable, Architect Publishing may review refund requests on a case-by-case basis.
A refund, partial refund, credit, or service adjustment may be considered if:
Important: Submission of a refund request does not guarantee approval. Approved refunds may be reduced by payment processing fees, completed work, administrative costs, or services already delivered.
To request a refund review, service credit, or project adjustment, please contact Architect Publishing in writing and include your name, purchase date, service purchased, reason for the request, and any supporting details.
Refund review requests should be submitted within 7 calendar days of purchase unless a separate written agreement states otherwise.
Architect Publishing reserves the right to make the final decision regarding refund eligibility, service credits, project adjustments, or continued service based on the agreement, work completed, access granted, resources allocated, and the circumstances of the request.
By purchasing from Architect Publishing, the client acknowledges and agrees to this Refund Policy.
If you have a concern about your purchase, project timeline, service package, or author development experience, please contact Architect Publishing through our official support channels so we can review the matter professionally.